SHIPPING POLICY
We aim to dispatch orders from our warehouse in one business day from time of purchase, although this can be delayed due to item availability or seasonal backlog. Estimated standard shipping times for metro areas are between 2-5 business days, however during busy periods shipping can take up to 10 days. We can not guarantee specific delivery times. Shipping times are estimated and may vary depending on order processing time, weather conditions, and the distance of the shipping address from our distribution centre in Melbourne, Australia. Please be advised that we do not offer international shipping to countries outside of Australia. A signature required for receiving the order delivery.- TRACKING
- Shipping confirmation emails are sent upon dispatch with tracking details. Contact us for more information. We ship orders Monday – Friday during business hours. If you place an order on a weekend day or public holiday it will be processed and shipped within the next 2 business days. Any orders placed after 12.00 noon AEST will take an additional 1 business day to be delivered.
- CANCELLATION
- If you need to cancel or alter your order, email us straight away so we can try to catch your order before it flies out the door. If it’s already gone don’t worry, you can return the unopened product immediately after you have received it and we will process the refund when we receive it, on the same payment method used to purchase it. Shipping fees are non-refundable and you will be responsible for return postage. You might receive multiple packages for big orders so when your first package arrives and not everything is in there, hold off because another package is not too far away.
RETURN POLICY
In order to organise a return under these terms and conditions, you must notify us via the Contact Form within 14 days of taking delivery of your product and request a return under this Policy. To be eligible for a return, your item must be unopened and in the same condition that you received it. It must also be in the original packaging, along with all included accessories, and must not be damaged in any way, so we can sell them as brand new product. Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase.- REFUND PROCESS
- To return your product, you should request a return address by Contact Us first. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- SHIPPING FEE
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
WARRANTY
All our products also come with a 12-months warranty, starting from the date of purchase. Loop products are sold with the understanding that the purchaser has independently determined the suitability of this product. This warranty does not cover damage caused by accident, improper care, improper use, negligence, or excessive wear and tear. If a warranted product is no longer sold, we may replace it with the closest similar product of equal or lesser value.- Buyer must provide sufficient proof of purchase.
- The defective item’s serial number and/or visible proof depicting the defect are required.
- It may be necessary to return an item for quality inspection.